Refund policy
Returns
Because our products are printed and packed to order, we do not accept returns for change of mind, incorrect size selection, or if you no longer need the item.
We will refund or replace an order in these cases:
- The item arrived damaged
- An item is missing from your parcel
- You received the wrong item
- The item is materially different from what was shown on our website
How to raise a claim
Message us on WhatsApp at +91 70129 40948 within 48 hours of delivery. Please include your order number and a video of the sealed parcel being opened, recorded in one continuous take. Photographs of the damaged item or packaging help as well.
The 48-hour window is not arbitrary — it is the claim period our courier partners allow us. We are unable to process claims raised after this time.
We photograph every order before dispatch, so if something is genuinely missing we can verify it quickly and settle it without argument.
Refunds
Once your claim is approved, we will either send a free replacement or refund you in full, whichever you prefer. Refunds are processed to your original payment method within 5–7 business days. Bank processing times may add a few days beyond this.
Cancellations
All orders on our website are prepaid. You can cancel free of charge any time before your order is dispatched — just message us on WhatsApp with your order number.
Once an order has been handed over to the courier it cannot be cancelled. If a parcel is refused at delivery or returned to us undelivered, we will refund the product value only. Shipping charges for both the original delivery and the return will be deducted from your refund.
Custom printed orders
Custom balloon printing orders are produced specifically for you and cannot be cancelled or refunded once printing has begun. You will always receive a digital proof for your approval before we start.